Don’t be a specialist in trivia!

“Learn the difference between spending time and investing it.”

My morning devotional had a great application for all businesses. Dr. Robert A. Cook went on to write, “Once you have determined your life goal, make every moment count in some way toward its attainment. Don’t be a specialist in trivia.” Wow!

Do your managers understand the difference between spending time and investing time?

Here’s a fun habit I’ve adopted, that you might use when you are out and about. When I go into a store or restaurant that is really run well, I seek out the manager. I ask him to consider comparing his location to one that doesn’t perform as well, and ask him this:

  1. What 3 things you do that make this  a GREAT location, and a  not poor-performer?
  2. Where does cash handling fall into that category?

Great managers always impress me, with their responses to the first question. The answer to the second question is almost always that it is a non-core, utilitarian function.

2 questions for senior management:

  1. Do you train your managers to invest time, or spend time?
  2. Do they have a clear understanding of tasks that fall into each category?

Why not brainstorm this with your managers at your next monthly meeting? Publish it and make it part of your coaching.

Remember: Counting cash adds no value to the business.

Have a great day!

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